Your attention is drawn to the clauses in these Conditions in bold type which exclude or limit RATANOOGA’s liability.

1 BASIS OF AGREEMENT
  Your use of this website (“RATANOOGA”) is subject to these Conditions, which may be amended from time to time. Accordingly, by using RATANOOGA you are deemed to accept these Conditions without modification by you. If you do not agree with these Conditions you are not authorised to use RATANOOGA.

2 USE OF RATANOOGA
  2.1 You acknowledge that your use of RATANOOGA and submittal of an enquiry reply form does not constitute a contract or other agreement between you and us and that RATANOOGA solely provides a venue for us to advertise our products and services.
  2.2 We grant you the right to access RATANOOGA for your personal and non-commercial use. You may for your own use only, view, copy and print out materials included on it (except for any source codes).
  2.3 Subject to clause 2.2, you may not modify, copy, distribute, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from RATANOOGA, its contents and any related software.
  2.4 You warrant to us that you will not use RATANOOGA for any purpose that is unlawful or prohibited, or not authorised, by these Conditions.
  2.5 You acknowledge that the inclusion of hyperlinks on RATANOOGA does not imply any endorsement by us of the material on such websites or any association with their operators and that if you use these hyperlinks you will be leaving RATANOOGA.

3 INTELLECTUAL PROPERTY RIGHTS
  You acknowledge that the copyright in and all other intellectual property rights in RATANOOGA, its contents and the underlying software and any related software belong to, or are licensed to us and that, except as provided by these Conditions, you will acquire no rights in RATANOOGA, its contents and/or the underlying software and/or any related software

4 VIRUSES
  Whilst we will take reasonable steps to exclude viruses from RATANOOGA, we cannot guarantee such exclusion and no liability is accepted for viruses. You are recommended to take all appropriate safeguards against viruses before accessing RATANOOGA, its contents and the underlying software and/or any related software.

5 OUR OBLIGATIONS AND DISCLAIMER
  5.1 We may at any time and for any reason correct without liability any typographical, clerical or other error or omission in the information contained on RATANOOGA, and we reserve the right to make amendments and/or improvements of or to RATANOOGA at any time.
  5.2 The material featured on RATANOOGA is provided on an “as is” and “as available” basis. The descriptions given on RATANOOGA are based on inspections made on our behalf and on information passed to us. Inspections can take place several months before the information appears on RATANOOGA. Descriptions given are therefore descriptions of what normally exists at a given destination or venue. Further, the available facilities and amenities may be affected by local conditions, such as inclement weather, or the season: for example, but without limitation, entertainment is often sporadic or non-existent in low season. Accordingly we do not give any warranty (express or implied) or make any representation that:
    5.2.1 the material will be suitable for any particular requirement of yours or use by you;
    5.2.2 our online service will operate error free or without interruption or that any errors will be corrected; or
    5.2.3 the material is complete, accurate or up to date.
  5.3 We have no liability for any errors or omissions in postings or for hyperlinks contained on RATANOOGA. We shall exercise reasonable care in compiling RATANOOGA; however we have no liability for any action (or any lack of action) taken by any person or organisation, wherever they are based, as a result, direct or otherwise, of information contained on RATANOOGA.

6 MATTERS BEYOND OUR REASONABLE CONTROL
  If we cannot provide you with access to RATANOOGA and/or the on-line services in accordance with these Conditions because of something beyond our reasonable control, including (without limitation) act of God, lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible (including telecommunications and internet service providers) or acts of local or central Government or other competent authorities, we will not be liable to you as a result.

7 GENERAL
  7.1 These conditions constitute the entire agreement between yourself and us relating to your use of RATANOOGA, supersede any previous agreement or understanding and may not be varied by you. All other terms and conditions, express or implied by statute or otherwise, but subject to clauses 1 above and 8.2 below, are excluded to the fullest extent permitted by law.
  7.2 You acknowledge that we may modify these Conditions at any time for any reason.
  7.3 In these Conditions words importing gender include each other gender; references to persons include bodies corporate, firms and unincorporated associations; and the singular includes the plural and vice versa.
  7.4 The headings in these Conditions are included for convenience only and shall not affect their interpretation.

8 ONLINE COMMERCE

  8.1 USER PROFILES
    8.1.1 Before making any purchases on RATANOOGA, you will be asked to set up your RATANOOGA profile with a username and password. It is the responsibility of the customer to not disclose this information to third party. Should you believe your information to be compromised, please contact us immediately.

8.2 DISCLAIMERS
    8.2.1 While we aim to provide quality products, in addition to as much information as we can about the products, this information is most often provided by the manufacturers and suppliers themselves. RATANOOGA holds no responsibility should product information be incorrect as received by supplier.
    8.2.2 The use of any product bought from RATANOOGA is at the purchaser’s risk. The purchaser/user indemnifies and holds RATANOOGA harmless against any loss, injury or damages which may be sustained as a result of using the products purchased from RATANOOGA.

8.3 SALES AND RESTRICTIONS
    8.3.1 Placing an item in the shopping basket without completing the purchase cycle does not constitute an order or an agreement of sale between the consumer and RATANOOGA. Should an item not be available from the supplier, RATANOOGA reserves the right to remove the order from the shopping basket. The consumer will be notified of the removal of the product and all reasonable effort will be made to suggest alternative products. RATANOOGA reserves the right to change content and remove or add products as the need arises. While all reasonable effort is made to keep only available products listed, we rely on our suppliers to provide us with up to date information on their product range. Should a product no longer be available from the suppliers, we will inform you of this and suggest an alternative product which will fulfil your needs and your pet’s needs. Should this product be more expensive than the desired product, and if the customer wishes to purchase the new product, the consumer will be need to pay in the additional amount should this product be purchased.

8.4 AGREEMENT OF SALE
    The agreement of sale between the consumer and RATANOOGA comes into being upon completion of the purchase process on the website/when an invoice is issued via e-mail.

  8.5 DELIVERIES
    8.5.1 Orders will only be shipped when:
- a deposit via an electronic transfer is received by RATANOOGA and reflects in a RATANOOGA bank statement.
- A direct deposit is received by RATANOOGA.
    8.5.2 RATANOOGA reserves the right to refuse/not execute an order in part or in whole should circumstances arise. The consumer will be refunded any monies already paid sans interest. RATANOOGA can only accept transactions conducted in South African Rands and can only deliver products to premises within the Republic of South Africa, unless agreed upon prior to order. Since RATANOOGA is not VAT registered yet, the cost of products does not contain VAT.

  8.6 REFUNDS, RETURNS & CREDITS
    8.6.1 You are entitled to cancel any transaction for the supply of goods within 7 days of receipt of the goods.
    8.6.2 The products will need to be returned in their original packaging and in exactly the same condition as they were received.
    8.6.3 You will be refunded for the cost of the products at purchase price but the delivery cost will not.
    8.6.4 You will also be responsible for the cost of returning the products.
    8.6.5 You will be refunded the purchase price within 15 days of the date of cancellation of the contract.

  8.7 AVAILIBILITY OF PRODUCTS
    RATANOOGA reserves the right to change content and remove or add products as the need arises. While all reasonable effort is made to keep only available products listed, we rely on our suppliers to provide us with up to date information on their product range. Should a product no longer be available from the suppliers, we will inform you of this and suggest an alternative product which will fulfil your and your pet’s needs. Should this product be more expensive than the desired product, and if the customer wishes to purchase the new product, the consumer will be need to pay in the additional amount should this product be purchased.